Question 1

For how long can I hire the photo booth?

Accepted Answer

Our minimum duration is 3 hours - the set up and pack down is not included in this time. The entire 3 hours is dedicated to time used in the booth. Additional operational hours are charged at £100 per hour.

Question 2

Is 3 hours enough time?

Accepted Answer

This depends on your party size. We recommend 3 hours is enough for up to 300 guests.

Question 3

How many people can fit inside the booth?

Accepted Answer

Rickshaws: 5 (approximate) BoxFresh: 12+ (approximate)

Question 4

How much do you charge?

Accepted Answer

Our prices start from £600.

Question 5

How can I book?

Accepted Answer

We will send you a quote, which can then be viewed, approved and paid online via our secure portal.

Question 6

How can I pay?

Accepted Answer

Online via our secure portal or via BACs.

Question 7

Do I need to pay a deposit?

Accepted Answer

50% of the total booking amount is required as a deposit to secure your event date. The remaining 50% is due 28 days prior to your event.

Question 8

Do you require a damage deposit?

Accepted Answer

Yes, we require a deposit of £100 to protect us from any damage caused to our products during the event. This deposit is returned to you provided no damage is caused by either you or your guests.

Question 9

How many prints are included in the hire?

Accepted Answer

We offer unlimited prints, meaning whoever gets in the booth gets a copy of their photo.

Question 10

What size are the prints?

Accepted Answer

The print size is 6"x4".

Question 11

What is the quality of the photos and prints?

Accepted Answer

We use high resolution cameras, studio lighting and professional software to give you the best possible quality.   Our prints are made using the latest thermal dye sublimation printers, as used by photo printing companies. The photos print touchdry and waterproof in approximately 8 seconds.

Question 12

Can I customise my photo layout and template?

Accepted Answer

You sure can. We have a selection of photo layouts for you to choose from. If you have a logo/design/hashtag you would like us to incorporate into your photo print out, just send it over to us and we'll handle the rest. Alternatively, we can design something for you.

Question 13

Who owns the pictures and photo rights?

Accepted Answer

Mobile Moments Limited have sole ownership of all photos taken and processed during any event.

Question 14

Do you provide props?

Accepted Answer

We sure do! Our standard prop box of fun includes all sorts of funny hats, glasses and random bits.

Question 15

Do you supply backdrops?

Accepted Answer

For our BoxFresh booth, yes we do. We have a selection for you to choose from. Alternatively, you can supply your own. We do also provide a bespoke service so just let us know what you need.

Question 16

Do you travel nationwide?

Accepted Answer

Yes, abroad also.

Question 17

Do you supply a guestbook?

Accepted Answer

A guestbook can be added to your package for an additional £75. This is to include a guestbook table, guestbook, pens, glue and an additional member of staff to manage the book.

Question 18

Do you offer anything else?

Accepted Answer

We also have a rickshaw cycle that can be used as either a prop or for transportation purposes. Please ask for further details.

Question 19

How long does it take to set the photo booth up?

Accepted Answer

30 minutes to 1 hour.

Question 20

What are idle hours?

Accepted Answer

Idle hours refers to the time the booth is set up but not in use. This time is charged at £60 per hour. For example, if the booth is to be set up for 5pm but not to be used until 8pm, 3 idle hours will be charged.

Question 21

What space do you require at the venue?

Accepted Answer

We require a 3x3m space, although the bigger the space the better.

Question 22

What are your electricity requirements?

Accepted Answer

We need one standard plug socket as close to the area as possible.

Question 23

Can the booth be set upstairs in a venue?

Accepted Answer

The rickshaw booth can be used up or down stairs, provided the venue has a lift or a sloping ramp to access the upper levels. The BoxFresh Booth can be used anywhere.

Question 24

Can I use the photo booth outdoors or inside a marquee?

Accepted Answer

Yes, provided there is a flat surface, shelter from the rain and access to electricity.

Question 25

What happens if the event is running behind schedule?

Accepted Answer

Our staff will attempt to set up as quickly as possible but will only operate the booth for the time booked. Please ensure we are able to set up 1 hour before the specified start time.

Question 26

How do I get my damage deposit back?

Accepted Answer

You will receive an email following your event, requesting your bank details for the deposit to be returned(provided no damage has been caused). If you have not yet received this email, please email info@mobilemoments.london with these details.

Question 27

Where can I view my photos?

Accepted Answer

Your photos will be uploaded onto a password protected gallery following the event. You will receive an invitation to view these images via email.

Question 28

Do you have Public Liability Insurance?

Accepted Answer

Yes. We have cover for £5m. A copy of the policy can be provided upon request.

Question 29

Are your photo booths PAT tested?

Accepted Answer

Yes, a copy of the certificate can be provided upon request.

Question 30

What are the Terms and Conditions of Service?

Accepted Answer

Please click here.